The Royal Free Hospital in London.
ABM Aviation Redeployment Reaps Healthcare Dividends
With the Covid-19 pandemic continuing to ground commercial aircraft all over the world, ABM has successfully redeployed hundreds of employees from the aviation segment to support the UK's public healthcare system, the National Health Service.
Underpinned by the facility services provider's work for the Royal Free London NHS Foundation Trust, the initiative has protected jobs in the short term and laid the foundations for the company's future expansion within the healthcare market.
As the scale of the COVID-19 pandemic began to escalate, the additional pressure being placed on UK hospitals was enormous. The demand for additional high touch-point cleaning, deep-cleaning, porterage, and PPE logistics surged as the number of patient admissions continued to increase at a rapid rate. Additionally, a significant number of NHS staff - including critical cleaning teams - were forced to shield or self-isolate, which caused gaps in service delivery.
ABM’s ability to quickly mobilise a flexible operational team with the right skills and competencies through its vetted database provided an opportunity for collaboration. ABM’s first contract in the market was to provide cleaning, porterage services, touchpoint cleaning and housekeeping services to the Royal Free London NHS Foundation Trust.
Other considerations have included approaches to cleaning the service provider has adopted during the pandemic. As well as ensuring cleaning of high touchpoints was effective, ABM’s cleaning team also needed to be highly visible to provide assurance to patients and hospital staff and service plans were designed accordingly, with its cleaning expertise recently confirmed by the award of a place on the Eastern Shires Purchasing Organisation (ESPO) cleaning framework.
Dave Cauvin, Commercial Director at ABM Aviation, comments: "It has been an honour to support the Royal Free London NHS Foundation Trust at such a crucial time in our history. The success of the partnership has been down to the transferable skills and talent for service demonstrated by our team members."
"Our partnerships are based on trust and collaboration, and that approach naturally extends to self-regulation. Through ABM’s Business Intelligence tool 'ABI', we are able to share a dashboard summary of the key aspects of our service delivery, such as percentage of tasks complete, any issues of note, equipment availability, staff presence, training compliance and more. This means both our operational managers and our client’s nominated representatives are able to see our team’s status in real time. This is a fresh approach to accountability - simple reporting against clear targets so all parties have absolute confidence in the partnerships we put in place.
"Our breadth of services, backed by 111 years’ experience in facilities services means we can bring real value to the healthcare market, now and in the future."
Jeremy Sharp, Director of Facilities at the Royal Free London NHS Foundation Trust, adds: "ABM has not only been able to provide the agility and technical skills needed, but also the necessary empathy and understanding which the environment requires."