Kodak Alaris Acquires Spigraph Kodak Scanner and ibml Service Business
Kodak Alaris has acquired a portion of Spigraph’s UK service business including the repair and maintenance of Kodak Alaris scanners, which were previously handled by Spigraph.
The agreement allows the company to expand the reach of its world class service organisation and deliver greater value to channel partners and end-user customers. A recent survey of Kodak Alaris scanner customers in the UK revealed an average response of 9 out of 10 when respondents were asked how satisfied they are with the technical support they receive from the company.
"The acquisition of Spigraph’s Service business in the UK puts us in an excellent position to play to our strengths," explainsRegine Mudrack, EMEA Service Director for Kodak Alaris. "With significant market share in production capture, driven by the widespread adoption of Kodak i4000 and i5000 Series scanners and high-speed solutions such as the ibml FUSion and ibml ImageTrac, it makes sense for Kodak Alaris to be a ubiquitous service provider for our UK customers."
In addition to manufacturing and servicing its own products, Kodak Alaris is ibml’s largest reseller and service partner in EMEA. Darran Porton, Service Cluster Manager for Northern Europe, describes maintaining its own products and providing service for ibml scanners as "a natural extension" of the work Kodak Alaris Field Engineers have been doing for decades around the world.
The Kodak Alaris Service and Support team will provide nationwide coverage through its fully dedicated and trained team of Field Engineers. Many of the customers that will benefit from this support are Service Bureaus and Business Process Outsourcers (BPOs) who make a living out of scanning – with machines frequently operating 24 hours a day, seven days a week.
All current service contracts were reassigned to the company on 2 March, with Kodak Alaris additionally undertaking to increase the number of ibml scanners it services in the UK as part of the deal.