Hitchingbrooke Hospital. (photo: Andy Parrett)
Hitchingbrooke Hospital.
24.03.2021, 11:41

North West Anglia Hospitals Contract

Company News, Healthcare & Educational Facilities, Contract Awards, Healthcare, EMEA, United Kingdom

Mitie has been awarded a new five-year contract to deliver facilities management and catering services at hospitals operated by North West Anglia NHS Foundation Trust.


The contract which is worth £4.2 million annually includes an extension option for up to a further two years, and will see the company add portering to its existing portfolio of cleaning, grounds maintenance, security, linen and laundry, and helpdesk services for Stamford and Rutland Hospital, continue to provide a full selection of services at Hinchingbrooke Hospital, and deliver cleaning services to four Peterborough City Hospital buildings.


As part of the agreement, the integrated services provider has committed to paying all 130 frontline employees working on contracts with the NHS Foundation Trust at least the Real Living Wage (a voluntary commitment which has been made by some 7,000 UK businesses to pay employees a minimum hourly wage of £9.50 to ensure they can meet their everyday needs), with Mitie also undertaking to establish a new, on-site, healthcare training academy to offer career development opportunities through hands-on and classroom-based training from the British Institute of Cleaning Science (BICSc) - part of its wider programme to create a network of BICSc accredited training academies in Hospital Trusts where it delivers cleaning services.

Mitie will additionally provide the Trust’s site managers with access to a reporting platform. Through this platform, the Trust will be able to access detailed activity logs, including number of jobs carried out and time spent on each task. This will help improve visibility and ensure the Trust is always up to date on the work being carried out across its sites.

Technology has been central to service delivery at North West Anglia NHS Foundation Trust where Mitie rolled-out its first robot cleaner (at the Hinchingbrooke Hospital) in 2017. Nicknamed, ‘Moptimus Prime’, the robot uses a mapping system to guide it around the hospital and motion sensors to detect obstacles on its way and ensure employees can concentrate on more involved tasks.

With sustainability a priority, Moptimus Prime has been fitted with an ozone cleaning system to deliver chemical-free cleaning and uses less water and energy than traditional cleaning machines. As part of its efforts to reduce the impact on the environment, Mitie has also committed to only using cleaning products in pre-dosed sachets to limit the amount of chemicals used. The sachets are made of 100 per cent recyclable material to help reduce waste from packaging.

Jacinto Jesus, Director of Healthcare for Mitie, comments: "We’re proud to have extended our twelve-year partnership with North West Anglia NHS Foundation Trust. Since the pandemic started, our frontline colleagues have been working tirelessly to deliver key services to help keep patients and staff safe, so we are pleased that this will be recognised with the commitment to increase pay to at least the Real Living Wage. We look forward to using our expertise and technology solutions to continue delivering a service that supports the critical work of the Trust."

Phil Walmsley, Chief Operating Officer for North West Anglia NHS Foundation Trust, adds: "Following a robust procurement process, we are pleased to be working with Mitie to ensure our patients and staff will benefit from good quality support services in our hospitals that make a real difference to their experience."


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