Catering for Post-Covid Workplaces
Westbury Street Holdings (WSH) has launched Mosaic, a subscription-based contract catering and FM model which will be delivered by recently acquired Bartlett Mitchell, in conjunction with its BaxterStorey, Benugo and Portico businesses.
Introduced to offer UK clients flexible solutions in post-Covid-19 workplaces, the model utilises flexible monthly budgeted plans to charge clients only for food and services that are actually consumed.
By giving flexible access to all hospitality, reception, front-of-house, and catering services, the plans allow businesses to scale-up as more people return to the workplace.
Clients without high-volume requirements can also use utilise the plans to improve employee engagement.
Mosaic will be led by a specialist client accounts team that has been cross-trained to increase productivity and reduce labour costs. Clients will also be able to utilise the latest app technology to deliver a Covid-19 safe hospitality experience and a pre order pay system.
Consisting of three membership levels, clients are allocated a dedicated account manager who will work with them to develop their monthly plan. To provide additional flexibility, any credits not used during any given month are rolled over. A membership can be cancelled at any time. All membership levels have access to a wide range of benefits including a monthly chefs masterclass and a customer recipe newsletter.
Clients will also be able to work with other leading food brands and people, including high street ‘grab and go’ businesses, to Michelin star chefs.
Wendy Bartlett, founder of Bartlett Mitchell which is leading the rollout of the new model, comments: "We are very excited to launch Mosaic. Given the current landscape in the workplace, we know that clients are increasingly looking for a concept which can be aligned to their rapidly changing movements and business behaviours.
"Mosaic will enable businesses to tap into catering services which can be instantly flexed and adapted to their immediate needs.
"We know that catering is going to play a significant role in bringing people together once this pandemic phase is behind us, so it’s important that we can support clients on the road to recovery. We want take this opportunity to reimagine catering and enable them to work from a blank canvass.
"This is the first in a number of innovations we are excited to launch as part of our relationship with WSH."