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18.06.2020, 15:11

Supporting Maria Mallaband Care Homes

Cleaning & Waste Management, White Papers & Briefings, EMEA

The Maria Mallaband Care Group (MMCG), one of the UK’s largest independent care providers, is working with a Miele Professional partner to introduce on-premise laundry facilities at new homes.


MMCG operates 85 homes across the country, housing almost 4,000 residents and employing over 5,000 staff. The company's investment in Miele equipment is being accelerated across its care home portfolio in anticipation of a forecasted growth in demand of more than three quarters by 2035.

JTM Service, an approved Miele partner, has been collaborating with MMCG on laundry planning at each of its new care homes, and liaising with care managers and providing a bespoke layout design to comply with guidelines set out by the Care Quality Commission (CQC). The equipment is installed by JTM Service, and staff training is provided. It is also compliant with Water Regulatory Advisory Scheme (WRAS) category five, to prevent the backflow of contaminated water and curb the spread of infectious diseases.

To ensure ease of installation and efficient laundry flow, JTM Service has worked closely with MMCG to meet objectives and address challenges.

Paul Wood, managing director of JTM Service, says: "MMCG are passionate about providing care and as experts in commercial laundry in the care sector we are delighted to be able to continue to support them in providing that care in both their existing and their new homes, with the design and installation of the laundry facilities and Miele equipment and the ongoing maintenance provision to ensure minimal downtime in the laundry."

Gemma Christie, business account manager at the professional division of Miele, says: "We are delighted that our equipment can help Maria Mallaband achieve its growth goals while still providing excellent care for its residents.

"The importance of having a facility designed around laundry processes is crucial for both hygiene and efficiency. Considerations include space and location; process and usage; and, choice of equipment. For example, having a clear ‘dirty to clean’ flow will ensure items aren’t contaminated and that there is enough room to manage all the laundry required."

James Burgan, MMCG's commercial director, adds: "We’ve been working with JTM Service and have used Miele equipment for several years now, and the relationship continues to flourish. We have been impressed with JTM Service’s understanding of the care sector as well as the extensive technical knowledge and responsiveness of the engineers.

"Their support throughout the installation process has been invaluable, when designing our laundry facilities".

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