Register
 (photo: )
12.11.2019, 13:35

Focusing on Hidden Disabilities in Retail

EMEA, Retail, Service Provider News
A new initiative from OCS UK at centre:mk in Milton Keynes aims to make the shopping destination even more inclusive by meeting the needs of an estimated 18 per cent of visitors with a hidden disability.

 

Staff across the shopping location will be trained to recognise the importance of providing customer support to those who need it the most. The training includes:

  • Being flexible on timings to allow customers extended browsing time before deciding on a purchase
  • Identifying when a customer may need to bypass the queue in busy stores
  • Providing further information when the centre is exceptionally busy
  • Offering quieter shopping times with music
  • Being consciously aware of body language and physical signs of distress

 

Paul Thrupp, Director of Retail Destinations at OCS, says:

"We work closely with our retail clients to understand the needs their customers have and how we can support them in ensuring that every visitor has a positive experience. It is fundamental for customers to be supported in our sites, regardless of the visibility of their needs. A physical disability is just as important to support as a mental disability, so we must treat all with equal levels of emotional intelligence and respect."

 

Kevin Duffy, centre:mk Centre Director, adds:

"Working with OCS on this initiative fits perfectly with our “Open to all” strategy, our ongoing programme and consultation with local disability groups to make the shopping experience more supportive and comfortable for people with disabilities. With shoppers looking increasingly at retail centres for experiences rather than just shopping, it is down to us to ensure that all customers are supported, however and whenever they visit our sites."

 

Article rating:

vote data

Leave a reply

Rushmore Primary School. (photo: )
Delta Security  - 12.02.2019, 08:07

Delta Secures a Local Primary School

UK high-security specialist Delta Security has installed a sophisticated 1080p HD CCTV system at the Rushmore Primary School in Hackney.

The Bridges Shopping Centre in Sunderland. (photo: Bowman Riley Architects)
FM Editor  - 15.04.2019, 10:47

OCS Achieves Success at Revo ACE Awards

OCS UK has been named "Top Scoring Service Supplier 2019" at this year's Revo ACE Awards which celebrate retail destinations and people that deliver a consistently positive experience for customers.

 (photo: )
FM Editor  - 01.05.2019, 09:05

Future-Orienting Building Systems

A new BACnet/IP automation station from Sauter interfaces with common field bus protocols, the IoT and Cloud storage solutions to facilitate the control of critical building systems.

 (photo: )
FM Editor  - 15.03.2019, 08:10

International Property Award for APAC House

Sodexo's APAC House regional headquarters building in Singapore has won an award in the Office Category of the 2019 International Property Awards.

 (photo: )
FM Editor  - 10.12.2019, 16:42

Flying a Brand New Flag for Britain

Trade body, British Furniture Manufacturers (BFM), has implemented a bold new look to help buyers identify products made by its members.

 (photo: )
FM Editor  - 10.12.2019, 16:26

Incentive QAS Praised for Contract Mobilisation

CBRE has commended Incentive QAS for mobilising a cleaning contract at refurbished, City of London contemporary office building, 12 Arthur Street, within 7 days of being awarded a bespoke...

The BB3 pump is one of the most widely used high energy pumps in the world. (photo: )
FM Editor  - 10.12.2019, 13:14

Life Begins at 40

A 40-year-old Sulzer BB3 refinery pump has been reconditioned and returned to service as the fluid engineering specialist extends its maintenance capabilities to widely used legacy equipment.

 (photo: )
FM Editor  - 10.12.2019, 12:54

Inspiring Change in London this Christmas

Veolia, in partnership with New West End Company (NWEC) and Westminster City Council, has unveiled "The Giving Bear" - a life-size light sculpture of a polar bear made from reused plastic to...