An "unprecedented" number of maintenance contracts.
Borri Ltd continues to expand
Following an unprecedented number of maintenance contract renewals and a 40 per cent increase in new contract orders, specialist uninterruptible power supply (UPS) solutions provider, Borri Ltd has made a series of investments in its maintenance and service departments.
Following an unprecedented number of maintenance contract renewals and a 40 per cent increase in new contract orders, specialist Uninterruptible Power Supply (UPS) solutions provider, Borri Ltd has made a series of investments in its maintenance and service departments.
The recent influx of new orders and continued demand has acted as the catalyst for the company’s most recent recruitment drive, which has seen half a dozen new team members brought on board since the new year.
Strengthening the maintenance division, are two experienced sales support executives, who are responsible for securing contract renewals, managing service sales and supervising the smooth delivery of all administrative procedures related to the maintenance department.
Not a company to rest on its laurels, Borri has also expanded its maintenance service and sales teams with the addition of a highly experienced individual, brought in to continue to develop the company’s service sales remit and cultivate new business opportunities.
With customer service at the fore of the company’s success, Borri has also recruited two new members of staff to its service support arena. Their primary role is to maintain the company’s industry leading customer service by ensuring the efficient and timely delivery of all products and services.
Considerable investment has also been made into expanding the company’s team of engineers and towards improving the company’s operational procedures. Borri is already benefiting from more dynamic IT systems, which are playing a vital role in enabling the company to manage the increased workload.
Commenting on these latest developments, the company’s maintenance sales manager Rob Mather said: “Borri invested heavily in its service offices and witness testing facility last year, and the improved practical and technical capabilities delivered from these changes have already paid dividends.
“We have definitely raised our game when it comes to our service support, which is backed by the extensive technical experience of our engineers. Another aspect that sets Borri apart from its competitors is its unique contract offering.”
In addition to having standard maintenance packages, Borri develops tailored contract solutions for its customers to ensure that they have adequate maintenance cover for their exact needs and subsequently only pay for what is required.
Mr Mather concluded: “Our 95% contract retention renewal rate is a testament to our quality of service and this figure has increased year on year for the past five years. With further expansion plans in the pipeline for later this year, we are expecting a significant increase in sales over the next 8-12 months.”