04.07.2013, 04:14

Jones Lang LaSalle launches new global outsourcing centre

Author: JLL (Jones Lang LaSalle)

Manila Shared Services Centre to offer global helpdesk and vendor management services for property services clients.


Jones Lang LaSalle has today announced the opening of a new shared services centre in the Philippine capital of Manila, supporting the delivery of helpdesk functions and vendor management services for the firm’s clients across the world. Based in Bonifacio Global City, the centre has been launched in response to a growing demand from businesses for increased productivity from their corporate real estate portfolios.

Setting a new benchmark in sophisticated multiple-service centres for real estate, the centre is expected to process over 700,000 work orders each year via phone and online requests. These will include requests for repairs and maintenance, relocations, security, incident management and workplace services. The centre will also support vendor management, contract and major procurement activities for Jones Lang LaSalle’s clients in Asia Pacific, US and Europe.
The Philippines is already a well-established hub for business process outsourcing and the new centre will take advantage of the country’s strong infrastructure and language capabilities coupled with low operating costs, reflecting the importance of business function location in productivity and margin improvement.
Jordi Martin, Chair of the Integrated Facilities Management (IFM) Global Board for Jones Lang LaSalle said, “Companies are increasingly seeking innovative partners in corporate real estate that can help them achieve their strategic goals and deliver best practice. In fact, this was one of the most interesting findings from our recent Global Corporate Real Estate Trends 2013 report, showcasing the extent to which real estate outsourcing is increasing across more diverse geographies, sectors and functions.”
“By centralizing our helpdesk services, we can meet our clients’ demands for a global support system that is both consistent and cost effective and, in turn, facilitate improvements in productivity,” he added.

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