30.05.2013, 15:41

RedCape ServiceDesk FM Cloud software chosen by Cushman & Wakefield

Author: ittium Limited

Cuts Costs by 60 per cent.

30th May 2013, London, UK - RedCape, makers of the highly customisable Cloud based helpdesk and audit management software, RedCape ServiceDesk, publish a case study with Cushman & Wakefield showing how they solved a long-standing Facilities Management challenge using RedCape’s solution.

Cushman & Wakefield, world-leading commercial real estate brokers and consultants, chose to use RedCape ServiceDesk to manage their Vacant Property business after extensive research of competitive solutions.

RedCape ServiceDesk was chosen because it was able to integrate with both, Cushman & Wakefield’s own internal systems and processes, and with the many different systems used by their numerous contractor partners.

Provided as a Cloud solution, RedCape ServiceDesk offered the greatest level of flexibility, data integrity and ownership, whilst at the same time enabling Cushman & Wakefield to better manage their contract partners and keep the total cost of their Vacant Unit management service to their customers low.

“We’ve been using RedCape since 2009.” commented Peter Drabble, Head of Facilities Management Operations, Cushman & Wakefield, “We chose it after becoming frustrated with the complexity and inflated costs of other solutions we looked at. Over the past four years, RedCape have continued to offer us excellent support, features and value for money. It really is a very effective solution to a long-standing problem.”

RedCape ServiceDesk is a suite of web-based software applications which can be deployed in the Cloud for managing business processes. The suite consists of fully integrated HelpDesk and AuditManagement applications, with add-on applications for notifications, process monitoring and escalation. The suite of applications are available on PCs, Apple Macs, smart phones and tablets, including Apple iOS and Google Android devices.

The case study looks at the business challenges Cushman & Wakefield were trying to solve, and how RedCape ServiceDesk rose to those challenges with an elegant, cost-effective solution that four years later, continues to meet the changing needs of the competitive Facilities Management industry. The case study can be read here.

About Cushman & Wakefield

Cushman & Wakefield is the world's largest privately-held commercial real estate services firm. The company advises and represents clients on all aspects of property occupancy and investment, and has established a preeminent position in the world's major markets, as evidenced by its frequent involvement in many of the most significant property leases, sales and assignments. Founded in 1917, it has 253 offices in 60 countries and more than 14,000 employees. It offers a complete range of services for all property types, fully-integrated on a global basis, including leasing, sales and acquisitions, debt and equity financing, investment banking, corporate services, property management, facilities management, project management, consulting and appraisal. The firm has more than $4 billion in assets under management. A recognized leader in local and global real estate research, the firm publishes its market information and studies online at In Greater China, Cushman & Wakefield maintains eight market-leading offices in Beijing, Shanghai, Chengdu, Guangzhou, Shenzhen, Hong Kong and Taipei. More information is available at

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