A new company, Officer Connect, has been launched to deliver an innovative, Officer engagement solution to the manned guarding industry using cutting-edge technology.
The brainchild of Director and Founder Steve Kennedy, an industry professional with 20 years’ experience as a client and consultant, the new service is designed to improve Officer well-being and support security providers in their contractual obligations to customers and commitments to staff development.
“Global security threats are increasing, and demand for efficient and effective manned guarding services are growing as a result,” Steve explains. “Clients are demanding more as margins are falling, and many companies are battling with the recruitment, development and retention of dedicated Security Officers.
“Officers who are engaged, and who feel valued not just by the company they work for, but the industry as a whole, become energised, show more commitment and deliver a better service,” he adds. “However this takes time and costs money. This is where Officer Connect steps in, reducing operational costs while delivering an innovative solution for the engagement and development of the Officers that you employ.”
Officer Connect provides ‘Virtual Visits’ as an enhancement to the traditional approach of visits by out-of-hours Mobile Supervisors and day visits by Operational Management. Using state-of-the-art video and audio technology, Officer Connect is able to engage with Officers at various levels, ranging from basic welfare checks to more detailed site visits and staff appraisals any time, 24/7.
Interviews are uploaded to a Client Portal, alongside a transcribed report of the Virtual Visit, with any key areas of concern or issues appropriately ‘red-flagged’ and time-stamped for ease of review. Officer Connect’s management works closely with Clients to understand specific site or Officer needs, from which bespoke questionnaires are then compiled.
“The simplicity of the system allows Client to access, track and compare progress across their individual sites and Officers, enabling the effective delivery of site management and personnel development,” Steve adds.
The service is fully compliant with latest legislation and meets the standards for lone workers, further helping the service provider in meeting their regulatory responsibilities.
“Officer engagement should not be seen as a cost that can easily be cut, but as an investment that delivers real value,” Steve concludes.